At Mulberry Therapies we are very aware of the importance of keeping your data safe.
The General Data Protection Regulation (GDPR) has been put in place to make sure best practice is being used.
At any time, you can request to see what information we hold.
We collect your personal data via:
- If you have subscribed to receive a newsletter.
These newsletters may be sent to inform you of any courses, information, offers or classes etc offered by us.
Once you subscribe your details will be shared with MailChimp.
We use MailChimp to help us create and distribute the newsletters.
This is the only third party that we share any of your details with.
We do NOT share any of your details with any other third parties.
PLEASE NOTE: At any point, you can unsubscribe by clicking on the unsubscribe link on the email.
This will remove you all your personal details from MailChimp.
The paper record or email record will also be destroyed.
- If you send us a message via our contact us page
The personal data that we collect on the website is your name and email address.
We may also have your phone number if you have given it when you contacted us.
If at any time you wish to know what information we hold on you or wish to have any of the above information removed from our systems
please contact us via any of our contact methods.
- For the purposes of counselling, hypnotherapy or other therapies offered we may store some personal data. This may include some sensitive personal data (special category).
This is due to the fact that;
The processing is necessary for awareness of health conditions and is undertaken
by someone who is subject to a duty of confidentiality.
No sensitive personal data will be held without your express permission having been given.
How and why we store this information and what information we store will be explained you (the client) prior to you (the client) starting any contract with Mulberry Therapies.
A clients’ personal data (including sensitive personal data) shall not be shared
unless at least one of the conditions below are met;
- a) It is necessary to protect the clients’ vital interests. Harm to self.
- b) Potential harm to others. Particularly any vulnerable adults or minors.
- c) Necessary to fulfil a legal duty. Court order.
- d) At the request of the client to enable access to other services.
Due consideration will be given to the situation prior to this happening.
We will always endeavour to make you aware of this prior to it happening and gain your approval wherever possible.
Personal data will only be shared without the clients’ approval in the following instances;
- a) The person cannot consent
- b) Unreasonably withholding consent
- c) Consent cannot reasonably be obtained.
- From time to time the counsellor may discuss their work with a clinical supervisor. This is standard practice and helps them work as best as they possibly can with the client. Identifiable information is not shared in these circumstances and the supervisor is bound by the same code of ethics and confidentiality as the counsellor.
- I may keep short written notes on the session. These are not identifiable by name and are stored securely.
- Personal data will be stored for as long as is required for legal & insurance purposes.
All documents in paper form with be shredded or incinerated after this point.
All electronic data will be deleted after this point.